Mission
Health plans face challenges in engaging their members due to uncoordinated and redundant outreach, impersonal and complex communication, and inefficient methods that lack self-service options. This leads to member confusion and frustration, resulting in poor service experience, diminishing trust, and inadequate access to necessary benefits and care.
Healthcare providers face financial challenges post-COVID due to labor shortages and burnout. They lack cost-effective patient engagement methods, relying on inefficient communication practices. This hinders their ability to manage patient health effectively, ensure appointment attendance, treatment compliance, and preventative care adherence outside of office visits.
Consumers lack timely, personalized support to best access and use their benefits from their plan. Overall, they are on an unwanted choose-your-own-adventure through the US healthcare system. Consumers want access to help and neither payers nor plans can provide it in a cost-effective, engaging manner.
Proven Results